International ShippingWe currently ship to the United States, Canada, Austria, United Kingdom, Australia, Cocos (Keeling) Islands, Israel, Thailand, Belgium, Croatia, France, Greece, Greenland, Italy, Norway, Portugal, Sweden, Switzerland, Angola, Cape Verde, Liberia, South Africa, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Costa Rica, Haiti, Honduras, Jamaica, Panama, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Caribbean Netherlands, Colombia, Peru, New Zealand, Mexico, Ireland, & Georgia
USPS PRIORITY International Shipping:
6-10 business days *(Excludes 1-2 Business days for processing)
USPS EXPRESS International Shipping:
3-5 business days *(Excludes 1-2 Business days for processing)
UPS Worldwide Expedited® International:
2-5 business days by the end of the day *(Excludes 1-2 Business days for processing)
UPS® Ground International:
1-5 business days *(Excludes 1-2 Business days for processing)
UPS® Standard International:
1-3 business days *(Excludes 1-2 Business days for processing)
On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries see below. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fee's due to the geographical location.
Slow-to-Ship Countries (3-8 weeks)
Middle East (Especially UAE and Saudi Arabia)
ORDER PROCESSING TIME
It will take 1-2 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 3pm EST, it will ship the same day. If your order is placed after 3pm EST, your order will ship the next business day.
We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 1 business day, please double check your junk/spam or promotions folder. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
Wig Orders are considered custom order which makes wigs a final sale item. If we are on backorder - Processing times for wigs can take up to 25 business days. During major holidays, processing times for wigs can take up to 35 business days. Orders are not processed on weekends and/or major holidays.
What's a Pre-order item?
When you order (an item of merchandise) before it is available, with the understanding that it will be shipped at a later time.
When will pre-order items be shipped?
Most pre-order items ship within 20-30days. In most cases you can expect your order to be delivered by the time given at checkout. Above the cart you can locate the number of days before delivery. Or you will be given a certain date for expectancy before checking out.